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  Supported Releases Release 5.1 of Appx is well on the way and we would like to take this opportunity to remind you that ASI's (and CWI's) policy is to support the current major release level of APPX and one level back. This means that once APPX 5.1 is released APPX 4.2.x and all prior releases will be unsupported. What do we mean when we say that those releases will be unsupported? Typically, the questions that we are asked in relation to customers who are running unsupported releases of APPX are as follows: Q. Will customers on unsupported releases of APPX be able to continue running APPX? A. Yes, they will be able to run APPX as normal assuming that they have a valid licence. Q. What should I do if my customer identifies a bug in an unsupported APPX release? A. You should report the bug to CWI as you would do if it were a supported released of APPX. If we are aware of a solution or workaround to the bug then we will be happy to pass that information onto you. Q. What happens if CWI can't offer a solution to a problem that I encounter with an unsupported release? Will the problem be escalated to ASI's technical support team? A. No, a problem identified in an unsupported APPX release will not be escalated to ASI since ASI will not make bug fixes retroactively to obsolete APPX releases. We will check if the problem has been resolved in the most recent release of APPX and, if it has, then we will recommend that you upgrade the customer to the latest release. If the problem is still outstanding in the latest release of APPX then we will report the problem to ASI and add the problem to BugTracker so it can be fixed in a future release. Q. Will a customer on an unsupported release of APPX still be able to use the Online Customer Support System (OCSS) to generate an emergency registration if required? A. Yes, as long as the customer is on current maintenance they will be able to generate an emergency registration via the OCSS. We recommend that you begin planning to upgrade any customers who are currently running APPX 4.2.x (or lower) to APPX 5.0.4 or 5.1 to ensure that they are eligible for the highest possible level of support. 2020/08 - APPX 5.5.1 Available 2020/04 - APPX 5.5.0 Available 2019/01 - APPX 5.4.7 Available 2018/04 - APPX 6.0.0 Available 2017/11 - APPX 5.4.6 Available 2016/11 - APPX 5.4.5 Available 2016/06 - APPX 5.4.4c Available 2016/05 - APPX 5.4.4 Available 2015/12 - APPX 5.4.3 Available 2015/06 - Amsterdam 2015 Conference Presentations available 2015/03 - CWI Announces Appx Training & Conference in Amsterdam 2014/12 - CWI Announces Appx Training in Panama 2014/03 - Appx Software Announces New Price List Effective May 1, 2014 2014/02 - Reconnect with Appx Software - Conference 2013/08 - End of Support for 4.2.x Approaching 2013/05 - Amsterdam Conference Presentations and Pictures available! 2013/03 - Amsterdam Conference Registration Open! 2013/02 - Panama Conference A Success! 2012/12 - Panama Conference Registration Open! 2012/12 - Appx Conferences 2013! 2012/11 - Appx 5.2 Available 2012/03 - Supported Releases 2011/10 - APPX Conference Update 2011/06 - APPX 20th Birthday Celebration and Conference 2010/12 - Panama Conference in 2011 2010/07 - ASI Launches new Beta Program 2010/01 - Appx Release 5.0 is Ready 2009/02 - Appx Release 5.0 Beta for Windows is Ready 2008/11 - Appx Release 5.0 Beta is Ready 2008/06 - Caylx Retires from Appx Software Distribution 2008/04 - Appx Blog Online 2007/12 - Appx Conference 2007 2007/08 - Appx Conference 2007 - Haven't Decided Yet? 2007/06 - Appx Goes on the Road 2007/01 - Release 4.2.a Available for Download 2006/08 - New Email Format for Registrations 2006/05 - Another Successful Conference! 2006/02 - 2006 Florida Confrence May 3-5 2005/07 - Minicom Joins CWI! 2005/03 - Sadeen Joins CWI! 2005/01 - SWS Joins CWI! 2004/12 - Sintec Joins CWI! 2004/11 - CWI APPX Conference & Training Session 2004/10 - CWI Exhibits at LinuxWorld UK 2004 2004/09 - CWI Welcomes New VAR 2004/05 - APPX Conference 2004 2004/04 - 4.2.4 Released 2004/02 - "Sun, Sand, & Software" 2003/03 - VAR Conference/SPEED II Promo 2002/09 - Release 4.1.a/Windows Pricing 2002/05 - APPX Conference/Free APPX for Linux 2002/01 - Online Manuals/Release 4.1.6 2001/07 - Training/APPX Conference 2001/05 - APPX at IOUG 2001/03 - VAR Online Released 2000/10 - VAR Conference/Release 4.1 2000/08 - Training Schedules/Release 4.1 Previews 2000/07 - Welcome Message For additional information, contact tips@cwi-appx.com [back to top] | |